Cookies

In FBD, we work hard to ensure that you can use our websites with confidence that all information you give us is safe and secure.

What are Cookies?

Cookies are small files of text, typically of letters and numbers, which contain information and are downloaded to your computer or mobile device when you visit a website. They do a lot of things including helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies also help us to identify other products and services which are more relevant to you and your interests.

What type of Cookies does the FBD Group use?

The type of cookies used on most websites can generally be put into one of four categories: Strictly Necessary, Performance, Functionality and Targeting.

In FBD we use Performance and Targeting cookies.

(a) Strictly Necessary Cookies: These cookies are essential and allow you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that is used for marketing or remembering where you've been on the internet.


(b) Performance Cookies: These cookies collect information about how you use our website. For example which pages you go to most often, which Frequently Asked Questions are most viewed and if you get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online marketing and advertisements. Without these cookies we can't learn how our website is performing and make relevant improvements that could improve your browsing experience. Performace Cookies that we in FBD use:


Cookie Name Purpose
Google Analytics We use Google Analytics which allows us to recognise repeat visitors to the site. We receive anonymous identifiers which we record to document the browsing information such as how you arrive at the site, the pages you view within our site, options you select, and the path you take through our website. By monitoring this information we're able to make improvements to our sites.

Examples of the Performance Cookies we use:
  • __utma
  • __utmb
  • __utmz
  • __utmv

(c) Functional Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, a website may be able to provide you with local weather reports or traffic news. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.


(d) Targeting Cookies: These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

FBD uses Google Analytics features based on display Advertising. Demographics and Interests data comes from the third-party DoubleClick cookie (for web traffic) and from anonymous identifiers for mobile apps. It collects information such as age, gender and online interests for marketing, analysis and statistical purposes. The information collected is anonymous. We will not facilitate, merge or share personal identifiable information.

Users can set their browsers to accept or reject all, or certain, cookies. You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads settings (https://www.google.com/settings/u/0/ ads or opt out using Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout/).


Cookie Name Purpose Expiry
DoubleClick Cookies These cookies are provided by our online advertising agency. They help us tailor the advertisements you see on third party sites by understanding what interests you on our sites, such as the pages you view. We don't combine this information with other personal information you provide with us. 30 days from when you last click on the advertisement. 30 days from when you last click on the advertisement.

An example of the Targeting Cookies we use:

  • ?mName=MC

We continually update our technology so that we can provide you with the most efficient and useful tools. These updates include how we use cookies, placement of new cookies as well as the extension to older cookies to make them more efficient so that we can provide you with a better service.This list will be updated from time to time, you should check back on a regular basis for changes.


What happens to Cookies that have been downloaded in the past? You can delete existing cookies from your browser otherwise they will remain until they expire. Once you have disabled a cookie, we will stop using it to gather information. However, we may still use information gathered previously when the cookie was active.

We will read or write cookies as set out above.



Have a Question

What's changed

No Nonsense is a trading name of FBD Insurance plc. FBD insures more than half a million cars, homes and businesses and is renowned for offering great value and genuine customer service.

For new customers looking for a quote, we are offering Car and Home insurance under one brand - FBD.

Although No Nonsense is no longer providing quotes to new customers we are continuing to invite existing customers to renew with No Nonsense. So rest assured that if you decide to renew with us you'll be properly covered.

The Customer Service Representative I spoke to was extremely helpful. The process was very straight forward and efficient, and all questions I had were answered in a manner that was easy for a lay person to understand

Caralyn, Cavan

31/12/15

90% of Sales and Service calls answered within 20 seconds

Based on data from October-December 2015 (19,328 calls received)